A first-time visitor to Canggu spent a confused ten minutes at the airport searching for the Uber app before a driver waiting nearby gently informed her it hadn't worked in Indonesia in years. She's not the only one — Uber's absence from Bali catches enough travelers off guard that it's one of the most common pre-trip questions we get.
Why Uber Isn't in Bali
Uber Sold Its Southeast Asia Operations
Uber exited the Southeast Asian market years ago, merging its regional operations into Grab in exchange for a stake in the company. Since then, Uber simply hasn't operated in Indonesia, Bali included.
Two Apps Filled the Gap
Grab and Gojek are the dominant ride-hailing apps across Bali now, both functioning essentially the same way Uber does elsewhere — book a ride, see the driver's location, pay in-app or with cash.
Grab vs. Gojek: Which to Use
Grab
Widely used, reliable driver network, and the more common choice among tourists — a solid default if you're only installing one app.
Gojek
Indonesia's homegrown super-app — often slightly cheaper, and also handles food delivery and other services beyond just rides.
Most experienced Bali travelers keep both installed and compare prices before booking — the difference is usually small, but checking both takes seconds and occasionally saves a meaningful amount, especially during surge pricing windows.
Getting Around Bali: Practical Tips
- Download both Grab and Gojek before you land — you'll need a local or international phone number to register
- Some tourist zones (particularly around certain markets) restrict app-based pickups; be ready to walk a short distance to a designated pickup point
- Scooter rentals remain the most flexible option for longer stays, though traffic and helmet safety are real considerations
- Airport pickup often works better through your hotel's arranged transfer than a ride-hailing app, given arrival-zone restrictions
- Cash still works fine as a payment method in both apps if you'd rather not link a card
"Nobody needs Uber in Bali. They just need to know that in five minutes before they land."
What About Traditional Taxis?
Blue Bird taxis are Bali's most trusted traditional taxi company and are also bookable through their own app, offering a reliable metered alternative. Unmarked "taxis" approaching you directly at tourist sites are best avoided — stick to app-based rides or clearly branded taxi companies, similar to the general advice for navigating island destinations safely and fairly.
Zentrevo's Bali itineraries include vetted local driver contacts for day trips and airport transfers, which tends to be more reliable than app-based rides for longer or multi-stop journeys.
Frequently Asked Questions
Does Uber work in Bali?
No. Uber sold its Southeast Asia operations to Grab years ago and no longer operates in Indonesia.
What ride-hailing apps work in Bali?
Grab and Gojek are the two main options, both functioning similarly to Uber — book, track, and pay through the app.
Is Grab or Gojek cheaper in Bali?
Prices are usually close, with Gojek sometimes slightly cheaper. Comparing both apps before booking takes only a moment and can occasionally save money.
Can I use cash with Grab or Gojek in Bali?
Yes, both apps support cash payment as an alternative to linking a card, which many travelers prefer.
